Customer Excellence Manager

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including HOCHTIEF, Bouygues, Intel, NCC and VINCI Construction. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

Role Overview

The Customer Excellence Manager is responsible for orchestrating strategic projects and operational infrastructure within the Buildots Customer Office. Acting as the engine of the department, this is a unique ‘thinker-doer’ role that connects high-level strategy to the data-driven realities of our daily operations.

We are looking for a hybrid, process-oriented professional, part Strategic PMO and part Business Operations strategist, to design and lead the initiatives that empower our Customer Success and Delivery teams.

This is an internal-facing position, not a customer-facing role. It is designed for a professional who thrives on turning complex operational friction into streamlined, repeatable, and scalable workflows.

Your mission is to improve how we deliver, support, and scale world-class customer experiences. You will ensure our service standards are codified, measurable, and consistently exceeded as we grow.

Key Responsibilities

• Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects—such as new service delivery models or cross-departmental technical integrations—with precision and speed.
• Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
• Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
• Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
• Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
• Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.

Requirements

• Strategic PMO Experience: 5+ years in Strategic Project Management, PMO, Business Operations or Strategy & Operations, ideally in dynamic, fast-paced, global environments (B2B SaaS preferred).
• GTM Operational Background: Proven experience working directly with Go-To-Market teams (Sales/CS) and Operational functions. You understand the mechanics of the customer lifecycle.
• Influence & Communication: Exceptional skills in aligning stakeholders. You are a natural collaborator who leads through influence, explaining complex changes in a way that gets people on board.
• Execution Excellence: A "builder" mindset with a record of taking messy, high-level strategic goals and turning them into structured, executable programs.
• Independent Researcher: A self-starter who can master new subject matter, technical concepts, or industry standards required to move a project forward.
• Performance Metrics: Hands-on experience with defining, tracking, and reporting on KPIs and company-wide initiatives.
• Data-Driven Mindset: Proficiency in using data to track project success and identify where operational gaps impact the customer experience.
• Proficient in tools like Excel, Google Sheets, Salesforce, project management software (e.g., Asana, Jira), and BI tools (e.g., Tableau, Power BI).
• Languages: Excellent verbal and written communication skills in both English and Hebrew.

It’s also a Plus If You

Have experience in the Construction Tech industry.

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