Privacy Policy

Buildots privacy policy

Last Updated: October 2023

This privacy policy (“Privacy Policy”) governs how we, Buildots Ltd. (together, “Buildots” “we”, “our” or “us”) use, collect and store Personal Data we collect or receive from or about you (“User”, “you”), such as in the following use cases:

  • When you browse or visit our websites, http://www.buildots.net and/or https://www.buildots.com  (“Website”); 
  • When you make use of, or interact with, our Website 
    • When you request a trial or demo
    • When you subscribe to the email list / newsletters / blog
    • When we process your job application
    • When you contact us (e.g. customer support, help, submit a request)
  • When you browse or visit our web application, https://app.bldts.io (“Application”) 
    • When you create an account, purchase a product and/or a service as our Customer
    • When you create users, or update existing users details
    • When you make use of the services
    • When you are recorded by the cameras as a Subject (video recording is done at the Customer’s instruction and the Customer’s behalf)
  • When you attend a marketing event and provide Personal Data
  • When you exchange business cards with us
  • When we acquire your Personal Data from third-party sources (such as lead-generation companies)
  • When we use the Personal Data of our service providers
  • When we use the Personal Data of our customers
  • When you interact with us on our social media profiles (e.g., Facebook, LinkedIn)

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for individuals protected under Regulation (EU) 2016/679 (“GDPR”) and the GDPR as it forms part of the laws of the UK (“UK GDPR”). 

To the extent that the GDPR or UK GDPR apply to Personal Data that we process in accordance with this Privacy Policy, we act as act as a “data controller” with respect to such processing. To the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”) applies, we act as a “business”.

If you are a resident of the state of California, please read the additional information for California residents.

Table of contents:

  1. What Personal Data we collect, why we collect it, and how it is used
  2. How we protect and store your Personal Data
  3. How we share your Personal Data
  4. Additional information regarding transfers of Personal Data
  5. Your privacy rights
  6. Use by children
  7. How can I delete my account?
  8. Links to and interaction with third party product
  9. Log files 
  10. Analytic tools
  11. California privacy rights
  12. Our California do not track notice
  13. Deletion of content from California residents
  14. How to contact us

This Privacy Policy can be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below.  If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

Buildots provides a project-management service that analyses and aggregates visual data collected from construction sites forming a process management for construction projects. For avoidance of doubt, for the purposes of this Privacy Policy, a “Customer” is an entity which has executed an agreement with Buildots and allows Buildots to record its project and project progress at the work site on behalf of such Customer. If you are a person whose image or likeness is recorded as a result of the services (“Recorded Subject(s)“), please note that the Customer is the responsible party for obtaining the required consents and complying with any applicable laws or regulations. 

  1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
Data we collectWhy is the data collected and for what purposes?Legal basis (GDPR and UK only)Third parties with whom we share your dataConsequences of not providing the data
When you browse or visit our Website
Cookies, Analytic tools and/or Log files

 

For more information, please read our Website Cookie Notice https://buildots.com/website-cookie-notice/

Marketing purposes, usage analytics and statistics, improving quality of the WebsiteConsent

 

Legitimate interest (e.g. essential cookies)

3rd party platforms such as for the following purposes:
Google cloud services(analysis and processing of data)
 
For more information, please read our Website Cookie Notice https://buildots.com/website-cookie-notice/
 
Cannot collect and store the information

 

Cannot use or access some parts of the Website

When you make use of, or interact with, our Website
When you request trial or demo
· Full name
· Email address
· Company name
· Phone number
· Job title
· Country/Region
· Any other data that you decide to supply/provide us
· To provide a trial or a demo
· To provide product updates
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

Legitimate interest (e.g., to provide a trial or a demo)

3rd party platforms such as for the following purposes:
 
· Hubspot (newsletter and mailing list management platform)
 
· Google Mail (internal communication)
Cannot provide a trial or a demo

Cannot provide product updates
· Full name
· Email address
· To send marketing communicationsConsent· Mailchimp (newsletter and mailing list management platform)Cannot send marketing communications
When you subscribe to the email list/newsletter blog
· Email address
· Google and/or Facebook log-in
· Message / comments
· To add you to our mailing list
· To send newsletters or other marketing communications.
· To add you to our blog distribution list
Consent

 

Legitimate interest (e.g. send you more information about Buildots)

3rd party platforms such as for the following purposes:

· Hubspot (newsletter and mailing list management platform)

Cannot add you to our mailing list

Cannot send you marketing communications 


Cannot add you to our blog distribution list

When we process your job application
· First name
· Last name
· Email address
· Phone number
· Resume / CV
· LinkedIn profile
· Portfolio
· Personal note
· Any other data that you decide to supply/provide us
· To process your job application

· To assess the candidate
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

Legitimate interest (e.g. process your job application)

3rd party platforms such as for the following purposes:
 
·         Comeet
·         Google email/calendar
Cannot process your job application

 

Cannot assess your suitability as a candidate

When you contact us (e.g. customer support, help, submit a request)
· Full name
· Email address
· Company name
· Phone number
· Content of message
· Any other data that you decide to supply/provide us
· To process and answer questions
· To provide support (e.g., to solve problems, bugs or issues)
· To customize your experience
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

 

Legitimate interest (e.g. respond to a query sent by you)

3rd party platforms such as for the following purposes:

 

· Zendesk (customer support platform)


· Salseforce (CRM platform)
Cannot assist you and respond your query

 

Cannot provide support

Cannot customize your experience

When you browse or visit our web Application
Cookies, Analytic tools and/or Log files

 

For more information, please read our Application Cookie Notice
https://buildots.com/app-cookies-notice/ 

Marketing purposes, usage analytics and statistics, improving quality of serviceConsent

 

Legitimate interest (e.g. essential cookies)

3rd party platforms such as for the following purposes:

 

· Google Analytics (analytics purposes)
· Mixpanel (analytics purposes)
· Hotjar (analytics purposes)
· Microsoft PowerBI (business analytics purposes)
· Amazon – (storage and hosting of the application)
· Google cloud services (analysis and processing of data)

Cannot collect and store the information

 

Cannot use or access some parts of the Application

When you create an account, purchase a product and/or services as our Customer
· Full name
· Company name
· Address
· Job position
· Email address
· Phone number
· User name
· Password
· Any other data that you provide/supply us
· To create an account
· To authenticate you or your account
· To process the order of the service and/or products
· To perform/execute the agreement
· To grant you access to the services (Application)
· To fulfill your request for services

NOTE: Regardless of which method you choose to register or create your account, we will send you an email to your nominated email address or a pin-code to your phone number to instruct you how to confirm the registration process.
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

 

Legitimate interest (e.g., to provide a service)

3rd party platforms such as for the following purposes:

 

· Hubspot (mailing list management platform)
 
· Auth0 (single sign-on authentication)
 
· Twilio (to verify your authenticity and send alerts)
 
· WhatsApp (to verify your authenticity)
 
· SendGrid (to verify your authenticity and send alerts)

Cannot create an account

 

Cannot verify your account

Cannot process the order of the service and/or product

Cannot perform the agreement

Cannot grant you access to the services

Cannot fulfill your request for services

·  Full name
·  Email address
· To send marketing communicationsLegitimate interest (e.g., b2b communications) 3rd party platforms such as for the following purposes:

Mailchimp (newsletter and mailing list management platform)

Cannot send marketing communications

When you create users, or update existing users details
· Full name
· Email address
· Phone number
· User name
· Password
· Any other data that you decide to supply/provide us
· To create users for your use of the services
· To perform/execute the agreement
· To grant you access to the services
· To send you product updates (e.g., information about new features)

NOTE: Regardless of which method you choose to register or create your account, we will send you an email to your nominated email address or a pin-code to your phone number to instruct you how to confirm the registration process.
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
 
Legitimate interest (e.g. to create users and to send you product-related alerts)
3rd party platforms such as for the following purposes:

 

· Mailchimp (mailing list management platform)
· Twilio (to verify your authenticity and send alerts)
· WhatsApp (to verify your authenticity)
· Sendgrid (to verify your authenticity and send alerts)

Cannot create users for your use of the services

 

Cannot perform the agreement

Cannot grant you access to the services

Cannot send you product updates

· Full name
· Email address
To send marketing communicationsLegitimate interest (e.g., b2b communications) 3rd party platforms such as for the following purposes:

· Mailchimp (mailing list management platform)

Cannot send marketing communication
When you make use of the services
· Full name
· Email address
· Phone number
· User name
· Password
· Building plans, schedules and other construction related documents
· Any other data that you decide to supply/provide us
· To make use of the services
 
· To perform/execute the agreement
 
· To send product updates (e.g., alerts and updates)
 
 
NOTE: Regardless of which method you choose to register or create your account, we will send you an email to your nominated email address or a pin-code to your phone number to instruct you how to confirm the registration process.
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
 
Legitimate interest (e.g. to perform the agreement and to send you product-related alerts)
3rd party platforms such as for the following purposes:

 

· Mailchimp (mailing list management platform)· Auth0 (single sign-on authentication)
· Twilio to verify your authenticity and send alerts)
· WhatsApp (to verify your authenticity)
· Sendgrid (to verify your authenticity and send alerts)

Cannot make use of the services
 
Cannot perform the agreement
 
Cannot send product updates
· Full name
· Email address
·         To send marketing communicationsLegitimate interest (e.g., b2b communications) 3rd party platforms such as for the following purposes:

· Mailchimp (mailing list management platform)

Cannot send marketing communication
When you are recorded by the cameras as a Subject (video recording is done at the Customer’s instruction and the Customer’s behalf)
• The video
• Geolocation
• Time
• Any other data that our Customer decides to supply/provide us
Please note that in connection with the videos, the Customer is the data controller and we are a data processor.
·         To perform/execute the agreement with our Customer, which includes, among other, recording the project progress at the work site.
 
If you are a Recorded Subject (as defined above), please note that our Customer is legally responsible for the use of the cameras and the recording of the videos. Buildots is providing a service on behalf of the Customer, so you should contract the Customer for any privacy-related questions
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
 
Legitimate interest (e.g. to perform the agreement)
3rd party platforms such as for the following purposes:
 
·         Amazon Web Service (Storage and processing)
 
·         Google Cloud Platform (Storage and processing)
Cannot perform the agreement or provide the Services
When you attend a marketing event and provide Personal Data
· Full name
· Company name
· Job position
· Email address
· Phone number
· Any other data that you decide to supply/provide us
· To establish a business connection
· To send marketing communications
Consent

 

Legitimate interest (e.g. send you more information about Buildots on a B2B context)

3rd party platforms such as for the following purposes:
 
· Hubspot (newsletter and mailing list management platform)
Cannot establish a business connection

 

Cannot send marketing communications

When you exchange business cards with us
· Full name
· Company name
· Job position
· Email address
· Phone number
· Any other data that you decide to supply/provide us
· To establish a business connection
· To send marketing communications
Depending on the context, Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. showing you certain products and features that you have shown an interest in), legitimate interest (e.g. certain B2B discussions) or consent3rd party platforms such as for the following purposes:

 

· Mailchimp (newsletter and mailing list management platform)

Cannot establish a business connection

 

Cannot send marketing communications

When we acquire your Personal Data from third-party sources (such as lead-generation companies)
· Full name
· Company name
· Job position
· Email address
· To contact our service providers
 
· To perform the agreement with the supplier
Depending on the context, legitimate interest (B2B marketing), pre-contractual discussions or consent3rd party platforms such as for the following purposes:

 

· Mailchimp(newsletter and mailing list management platform)

 

Cannot establish a business connection

 

Cannot send you marketing communications

When we use the Personal Data of our service providers
· Full name
· Company name
· Job title
· Email address
· Phone number
· Any other data that you decide to supply/provide us
· To contact our service providers
· To perform the agreement with the supplier
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
 
Legitimate interest (e.g. perform the contract, send contract-related communications)
Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.)
3rd party platforms such as for the following purposes:

 

· Google Mail Services (communication)

Cannot communicate with you

 

Cannot perform the agreement

When we use the Personal Data of our customers
· Full name
· Company name
· Email address
· Phone number
· Any other data that you decide to supply/provide us
· To provide our products and services
· To perform the applicable agreement
· To communicate with our customers/clients
Processing is necessary for the performance of a contract to which our customer is a party. Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.).

Legitimate interest (e.g. send you contract-related communications)
3rd party platforms such as for the following purposes:


· Google Mail Services (communication)

Cannot provide the services and/or our products

 

Cannot perform the agreement

Cannot communicate with you

·         Full name
·         Email address
To send marketing communicationsConsent

· Hubspot (newsletter and mailing list management platform)

Cannot send you marketing communications
When you interact with us on our social media profiles (e.g., Facebook, LinkedIn)
· Full name
· Company name
· Email address
· Phone number
· Any other data that you decide to supply/provide us
· To reply and/or respond to your request or question
· To establish a first business connection/discussion
· To send marketing communications (when requested by you)
Consent

Legitimate interest (e.g. send you more information about Buildots)
3rd party platforms such as for the following purposes:

 

· Google Mail Services (communication)

· Social media channels
Cannot reply or respond to your request

 

Cannot establish a business connection

Cannot send you marketing communications

If you are located in Israel, the legal basis of Buildots for the processing of your Personal Data is your consent. You are not legally obligated to provide your Personal Data to Buildots. Any such provision of personal data to Buildots is done at your own free will.

Finally, please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them). 

  1. HOW WE PROTECT AND STORE YOUR PERSONAL DATA  
  • Security. We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  • Retention of your Personal Data. I Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. We have an internal data retention policy to ensure that we do not retain your Personal Data perpetually. Regarding retention of cookies, you can read more in our Website Cookie Notice and Application Cookie Notice.
  1.  HOW WE SHARE YOUR PERSONAL DATA
    In addition to the recipients described in Section 1, we may share your information as follows:
  • With our business partners with whom we jointly offer products or services. We may also share Personal Data with our affiliated companies.
  • To the extent necessary, with regulators,  courts or competent authorities, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
  • If, in the future, we sell or transfer, or we will consider selling or transferring, some or all of our business or assets to a third party, we will disclose your Personal Data to a potential or actual third party purchaser of our business or assets. In the event that we are acquired by or merged with a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Data in connection with the foregoing events.
  • Where you have provided your consent to us sharing or transferring the Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality); and
  • Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is disclosed.
  1. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA
  • Storage: Amazon Web Services located in Europe (Ireland and/or London) and Google Cloud Platform in servers located in London.
  • Internal transfers: Transfers within the Buildots group will be covered by an internal processing agreement entered into by members of the Buildots group (an intra-group data processing agreement) which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to.
  • External transfers: Where we transfer your Personal Data outside of EU/EEA and/or the UK, as applicable (for example to third parties who provide us with services), we will generally obtain contractual commitments from them to protect your Personal Data. When Buildots engages in such transfers of personal information, it relies on i) Adequacy Decisions as adopted by European Commission or the UK government on the basis of Article 45 GDPR and/or UK GDPR (for example, when we access from Israel), or ii) Standard Contractual Clauses issued by the European Commission or the Information Commissioner’s Office, as applicable. Buildots also continually monitors the circumstances surrounding such transfers in order to ensure that these maintain, in practice, a level of protection that is essentially equivalent to the one guaranteed by the GDPR and/or UK GDPR.
  1. YOUR PRIVACY RIGHTS.
  • The following rights (which may be subject to certain exemptions or derogations), shall apply to certain individuals (some of which only apply to individuals protected by the GDPR and UK GDPR):
    • You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
    • You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading;
    • You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise or defense of legal claims;The right to object, to or to request restriction, of the processing;
    • The right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
    • You have the right to object to profiling;
    • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution;
    • The right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your Personal Data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
    • You also have a right to request details of the basis on which your Personal Data is transferred outside the European Economic Area, but you acknowledge that data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality.
  • You can exercise your rights by contacting us at [email protected]. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
  • In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
  1. USE BY CHILDREN

    We do not offer our products or services for use by children. If you are under 18, you may not use the Website, or provide any information to the Website without involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at [email protected].
  1. HOW CAN I DELETE MY ACCOUNT?

    Should you ever decide to delete your Account, you may do so by emailing [email protected]. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.
  1. LINKS TO AND INTERACTION WITH THIRD PARTY PRODUCTS

    We enable you to interact with or contain links to your Third Party Account and other third party websites, mobile software applications and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
  1. LOG FILES

    We make use of log files. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
  1. ANALYTIC TOOLS
    • Google Analytics. The Website may use a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with Personal Data we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
    • Mixpanel. We collect personally identifiable information such as your email address and your user activity through the use of Mixpanel. Mixpanel’s ability to use and share information is governed by the Mixpanel Terms of Use, available at https://mixpanel.com/terms/, and the Mixpanel Privacy Policy, available at https://mixpanel.com/privacy/. You can opt-out of Mixpanel’s services by clicking on the following link: https://mixpanel.com/optout/.
    • Hotjar. The Website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (processed during your session and stored only in a de identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see Hotjar’s privacy policy at https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our Website and Hotjar’s use of tracking cookies on other websites on this link https://www.hotjar.com/legal/compliance/opt-out.
    • We reserve the right to remove or add new analytic tools
  2. HOW TO CONTACT US

    If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected]

Additional Information for California Residents

Scope
The CCPA provides California residents with specific rights regarding their personal information. This section applies only to users that are California residents, describes the rights under the CCPA and explains how to exercise those rights. This section does not apply to our handling of publicly available information from government records, de-identified or aggregated information or other information that is excluded from the CCPA’s scope. The term “Personal Information” shall have the meaning ascribed to it under the CCPA.

Personal Information We Collect, Use and Disclose
We may collect the categories of Personal Information listed in the table below. We do not collect sensitive Personal Information. The table also lists, for each category, the source of the Personal Information, the business purposes for which it will be processed and the third parties to whom it may be disclosed. This section describes our current practices and our practices during the 12 months preceding the “Last Updated” date of this Policy.

Disclosure to third parties SourceBusiness Purposes Personal Information Category
  • Third party service providers that provide services to us in connection with the aforementioned business purposes, such as cloud storage providers.
  • Web analytics providers, email and marketing service providers and other vendors that assist us in maintaining the Website.
  • Business partners that can offer you additional services or products. Legal and regulatory authorities, to the extent required by applicable law.
  • Professional advisors (e.g. lawyers, accountants), to the extent necessary for the provision of their services to us.
  • Third parties to whom we may choose to sell, transfer, or merge our business (or parts thereof) or our assets, or parties whose business we wish to acquire.
  • When you contact us through our Website, subscribe to our communications, or otherwise provide such information directly to us (“Direct Interactions“).
  • As you interact with our Website, we automatically collect your IP address. We collect this data by using cookies, server logs, and other similar technologies (“Automated Interactions“).
  • Enter into a contract or perform a contract with you (“Entering into or Performing a Contract“).
  • Respond to your requests or questions and to manage our relationship with you, including by notifying you about changes to our Terms & Conditions or Privacy Policy (“Relationship Management and Response to Requests“).
  • Marketing purposes, usage analytics and statistics, improving quality of the Website (“Marketing Purposes“).
  • Establish business connections (“Business Connections“)
  • In the event of a legal dispute between you (and/or a party on your behalf) to us (and/or a party on our behalf), in connection with handling such dispute (“Handling of Disputes“).
  • Compliance with a legal requirement, including: (a) as required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our terms of use, to maintain security of the Website and prevent fraudulent or illegal activity; (d) necessary to protect us from legal action or claims from third parties, including you and/or other users; or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates (“Compliance Purposes“).
Identifiers, such as name, email address, postal address, job title, company name, and IP address.
  • Automated Interactions.
  • We may receive such information from third parties, such as analytics providers and advertising or marketing partners, or from publicly available sources (“Third Party Sources“).
  • Marketing Purposes. Improve our Website, services, products, marketing, customer relationships and experiences, including by personalizing and customizing our content (“Improvement of the Services“)
  • Handling of Disputes.
  • Compliance Purposes.
  • Business Connections.
Internet or other electronic network activity information, including, but not limited to, information regarding your interaction with the Website, or advertisement.
Direct Interactions.
  • Entering into or Performing a Contract.
  • Relationship Management and Response to Requests
  • Marketing Purposes.
  • Handling of Disputes.
  • Compliance Purposes.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, telephone number, mailing address, credit card number and other financial information, employment, employment history.
Automated Interactions based on the visual information.
  • Entering into or Performing a Contract.
Geolocation data
  • Automated Interactions.
  • Third Party Sources.
  • Marketing Purposes.
  • Improvement of the Services
  • Handling of Disputes.
  • Compliance Purposes.
Inferences drawn from other Personal Information, such as a profile of a person’s preferences
  • Direct Interactions.
  • Entering into or Performing a Contract.
Visual information, such video recordings. Please note that in connection with the videos, the Customer is the “business” and we are a “service provider”.
  • Automated Interactions.
  • Third Party Sources.
  • Improvement of the Services
  • Marketing purposes.
Internet or other electronic network activity information (such as information regarding interactions with the Website, collected using Cookies, Analytic tools and/or log files)
  • Direct Interactions.
  • Third Party Sources.
  • Entering into or Performing a Contract.
  • Handling of Disputes.
  • Compliance with Legal Requirements.
  • Marketing Purposes.
  • Business Connections.
Professional or employment related information, such as current or past employment history, job position, and company name.

If you provide us any Personal Information relating to others, you must make sure that you have permission to do so. 

Opt-out of the sale or sharing of Personal Information (“do not sell” / “do not share”)

We do not sell Personal Information or share it with third parties for cross-context behavioral advertising, and have not done so in the past 12 months. 

We do not knowingly sell or share (as such terms are defined in the CCPA) Personal Information of consumers under 16 years of age. 

Data Retention

Your Personal Information will be stored until we delete the record and we proactively delete it or you send a valid deletion request, in some circumstances we may store your Personal Information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information. We have an internal data retention policy to ensure that we do not retain your Personal Information perpetually. Regarding retention of cookies, you can read more in our Website Cookie Notice and Application Cookie Notice. 

Our California Do Not Track Policy

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services. We allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different websites when a consumer uses the Services.

Your California Privacy Rights under CCPA/CPRA

  • Right to Know and to Access: you have the right to request certain information regarding our collection and use of Personal Information, and disclosure of Personal Information to third parties.
  • Right to Deletion or Correction: you have the right to request that we delete any of your Personal Information that we collected from you and retained or that we correct inaccurate Personal Information we retained. We shall use commercially reasonable efforts to correct such inaccurate Personal Information. We may deny your deletion request in certain defined cases, for example, if retaining the data is necessary for us or our service providers to perform our contract with you, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, debug products, exercise free speech, engage in research, enable internal uses or comply with applicable laws and legal obligations.
  • Non-discrimination: limiting the use of your Personal Information may affect features and uses that rely on that data. You have a right not to receive discriminatory treatment by us for the exercise of such privacy rights as conferred by the CCPA. Unless permitted by the CCPA, we will not: deny you goods or services, provide you a different level or quality of goods or services or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  • Automated decision-making: you will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have notified you and allowed you to opt-out. 

Submitting requests regarding your rights

To make a request regarding your rights as detailed above, please submit a request using one of the methods in the Contact Details section below. 

You may use a legally authorized person on your behalf to submit a request, if you provide a signed written permission to such person. Your request to know or delete must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative and should describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us using one of the methods in the Contact Details section below. 

Contact Details  

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected]

Changes to this document

This Privacy Policy can be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below.  If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

This version was last updated on October 24, 2023.