*Customer Success Manager, Mission Critical (relocation package provided)

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About the Role

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.

 Key Responsibilities:

• Lead the relationship, implementation, and success of one of Buildots’ largest clients.
• Responsible for the smooth operations of the project and primary point of contact for the entire project team.
• Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
• Understand the complexities and work with our internal project managers to best configure the system to support these projects.
• Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.

Requirements:

• Background of at least 5 years in Civil engineering /construction project management
• Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. 
• Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand
• Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action
• People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages.
• Great analytical and technical skills
• Experience as a VDC Manager in construction projects - Advantage 
• Good vibes and a sense of humor – a must-have!
• You must be located in or near Dallas and be able to visit the project site 4 days a week

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants (for eligible employees)
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Commuter benefits
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage
• For this position: relocation sign-on bonus is provided

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